Terms of service

Who we are

Services are provided by Lit Solutions Ltd, trading as Test & Tag Kiwi.

Quotes

Prices on this website are indicative. A quote is subject to the agreed scope and becomes binding only when you accept it in writing. A website request does not reserve an appointment. Prices are in NZD; GST is added at the applicable rate and shown on your quote.

Your responsibilities

• Provide access to the agreed equipment and areas at the agreed time.
• Nominate a contact who can authorise disconnections and shutdowns.
• Ask staff to save work, and arrange any required shutdowns of IT systems.
• Tell us about equipment that must remain powered or supports important services.
• For infrastructure work, provide a change approver and IT lead, and remain responsible for backups, application shutdown, system recovery and confirming service health.

Change approvals

Intrusive work on business-critical equipment proceeds only within an approved change window and the permitted methods. If the window expires or approval is absent, we stop intrusive work. Extensions require your written authorisation.

Exclusions

We do not provide fixed wiring inspection, switchboard work, electrical installation certification, appliance repair, internal UPS servicing, battery capacity or load-bank testing, live electrical work, industrial three-phase testing, medical equipment programmes or hazardous-area work. We will refer this work to an appropriately authorised provider.

Interruptions

Some testing requires equipment to be switched off and disconnected. We agree the sequence with you. We cannot promise that powered systems can be tested without downtime.

Faults

If an item fails, we record the result and notify your nominated contact so it can be removed from use. Repairs are outside our service.

Cancellation and waiting

Please give at least two business days' notice to cancel or reschedule. Any late cancellation charge, and charges for approved waiting time or customer access delays, will be set out in your quote and agreed before booking. We do not add surprise premiums after the work.

Reports

Test records reflect equipment at the time of inspection and testing. They are not a guarantee of future safety, an electrical installation certificate or a full inventory of your IT environment. Untested items are not given a pass result.

Payment

Payment terms are set out on your quote and invoice.

Complaints

If you are unhappy with our service, contact [email protected] and we will respond to try to resolve it.

Your rights

Nothing in these terms limits your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or other New Zealand law.